From the category archives:

Business/Tech Writing

Body Language Blunders

by Dr Davis on March 7, 2016

Things for business writing students to think about–from Forbes.


Job Interview Questions

by Dr Davis on January 8, 2016

Good questions for B&P students or anyone interviewing.


Business Writing: Professional Dress for Men

by Dr Davis on December 26, 2015

Dress for men: professional/meanings of terms and dress recommendations for interviews. While the visual is somewhat older, it still is good information.


Business Writing Info

by Dr Davis on December 12, 2015

I attended a meeting of the National Speakers Association North Texas chapter today. One member of the panel evaluating the websites, videos, and speech excerpts of the four professional speakers who “paid to play” had a handout called “Top 10 Ways to Work Effectively with a Broker.” In public speaking terms, a broker is the one who has clients who needs speakers and finds those speakers.

Number 3 was “Customize your submission for each gig.” –It’s a basic idea, but imagine rewriting not just a one page résumé and cover letter, but your speech to fit a particular audience. I think it is an interesting way to show that customization is important in any search for jobs.

Number 4 was “Mirror the communication mode.” This is also an important point and particularly useful for students who tend to think the world is a texting machine.


Résumé Writing

by Dr Davis on December 8, 2015

Crafting the perfect modern résumé

modern resume


Writing Critically Important for Career Success

by Dr Davis on September 20, 2015

Communication skills are critically important for both academic performance and career success. Both educators and employers emphasize the importance of oral (Barker & Hall, 1995; Maes, Weldy, & Icenogle, 1997) as well as written (Bacon & Anderson, 2004; Quible & Griffin, 2007) communication skills. However, more emphasis has been placed on written communication skills in recent years as technological advancements such as e- mail, text messaging, and instant messaging devices have become more common, and as businesses focus more on knowledge and sharing (Brandt, 2005). While business educators and employers agree that effective writing skills are important in higher education as well as in the workplace (Kellogg & Raulerson, 2007), researchers suggest that many business students may lack this important skill (Ashton, 2007; Henricks, 2007; Quible & Griffin, 2007). (Weldy, Maes, and Harris 12)

Weldy, Teresa G., Jeanne D. Maes, and Jeanne D. Harris. “Process and Practice: Improving Writing Ability, Confidence in Writing, and Awareness of Writing Skills’ Importance.” Journal of Innovative Education Strategies 3.1 (September 2014): 12-26. Web. 17 September 2015.


Writing a Good Complaint Letter

by Dr Davis on February 27, 2015

We’ve been reading on complaint and praise letters this week (despite the snow days). Then I saw this post from on a 1750 BC Customer Service Complaint.

That is so cool. I’m going to email it to my students.

“Take cognizance that (from now on) I will not accept here any copper from you that is not of fine quality. I shall (from now on) select and take the ingots individually in my own yard, and I shall exercise against you my right of rejection because you have treated me with contempt.”
1750 BC Babylonian tablet customer complaint letter
Note: He does owe the guy a mina of silver. But if that were the problem, he shouldn’t have said he’d give him good quality copper.


Using the Smiley Face Pain Scale to Discuss Communication Mediums

by Dr Davis on January 21, 2015

I heard a speaker talk about the difficulty of communication mediums and he said how they get more difficult when the communication is not face-to-face. He suggested using the smiley face pain scale (created for children) to say how positively or negatively you generally interpret communication f2f and then move down the scale three or so for how you will interpret online communication like emails.

I think it is an interesting idea and a good thing for students to think about for their audiences.

This image is from The Atlantic:

This image is from The Atlantic.


Gender Bias in Recommendation Letters

by Dr Davis on January 8, 2015

And how to avoid it from the Canada Research Chairs program, which has been sued successfully for discrimination.

typing…So they know they have a problem, but how do we know they have a solution?


Business Writing: Interview Tip

by Dr Davis on January 7, 2015

Hamza Khan on 99U recommends that interviewees gather intel while they wait.
interview tip from 99u